Refund & Return Policy

Orders for Kinzeno Triple-Action Massage Gel are placed and fulfilled on the official retailer's website that you reach through the order buttons on this site. Payment, shipping, delivery and the formal refund process are operated by that retailer and its payment providers. This means any refund request must ultimately be made through the store where you bought the product, in line with its published refund policy.

We know refund processes can be frustrating, and we would rather you spent that energy on something nicer. If you have a problem with an order — a delivery delay, a damaged jar, a wrong item, or a refund you are struggling to obtain — contact us and we will take it up with the retailer's support team on your behalf until it is resolved.

While exact conditions are set by the retailer, most offers of this type include a satisfaction or money-back window from the date of delivery. Common requirements are: the request is made within the stated window; the product (often the jar, opened or unopened) is referenced in your order confirmation email; and the request is submitted through the retailer's support address shown on your receipt. Keep your order confirmation email — it is your key to any refund or return.

If your jar arrives damaged, if something is missing, or if you receive the wrong product, photograph the packaging and the item and contact us within a few days of delivery. Send the photos together with your order number and we will work with the retailer to arrange a replacement or refund as quickly as possible.

Refunds are generally not available for products purchased from unauthorised resellers or marketplaces, for orders where the stated claim window has expired, or for free promotional items. Consumable products that have been heavily used may be excluded unless they arrived damaged or defective.

Email contact@nutrafame.com with your order number and a short description of the issue, or message us on Telegram at @shubhammalva or WhatsApp at +91 70555 67447. Please include your name as it appears on the order. We aim to acknowledge every message within 24–48 hours.